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9am - 5pm, Monday - Friday
  • Travel Insurance

Great value travel insurance from Your Co-op Travel

We have worked hard to ensure that Your Co-op Travel Insurance offers the cover you require at the right price, so all you have to think about is what to pack!

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Contact Us

For all general travel insurance queries please contact us:

  • Your Co-op Travel Insurance
  • 01293 855876
  • (Mon - Fri 9am - 5pm)

Or write to us at:

Your Co-op Travel
c/o ROCK Insurance Group
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

For emergency medical assistance:

If you purchased a policy on or after the 27th June 2022 please call 02045 179 880  or +44 (0) 2045 179 880 

If you purchased a policy between 25th April 2019 and 26th June 2022 please contact Mayday Assistance on +44 (0)1273 071784 or email operations@maydayassistance.com and quote your policy number.

To make a travel claim:

Please call 02045 179 880

Monday to Friday: 09:00 – 17:00

If you purchased a policy between 25th April 2019 and 26th June 2022 please contact the claims department on 01420 259 049 or submit a claim online at Reactive Claims

To make a gadget claim:

If you have purchased a policy on or after 27th June 2022 Please call 03300 531 837

Monday to Friday: 08:00 – 17:30

Saturday: 08:00 – 17:30

Your right to complain

Your Co-op Travel Insurance always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:

Your Co-op Travel
The Compliance Manager
Rock Insurance Group
135 High Street
Crawley
RH10 1DQ
Email: midcountiescoop@rockinsurance.com

If you would like to complain about the outcome of your claim or the assistance provided, you should contact:

Complaints Team
AXA Partners
The Quadrangle
106-118 Station Road
Redhill
RH1 1PR
Phone us: 02045 179 880

We will do our very best to resolve any difficulty you experience, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review.

We will do our very best to resolve any difficulty you experience, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4 567
Fax: 020 7964 1001
Email: enquiries@financial-ombudsman.org.uk

Travel Insurance

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Your Co-op Travel Insurance is a trading style of the Midcounties Co-operative Limited. The Midcounties Co-operative Limited is an Appointed Representative of Rock Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority (FCA No. 300317).

 

Inter Partner Assistance S.A. UK Branch is a Branch of Inter Partner Assistance S.A. (Financial Conduct Authority registration number 202664), which is a Belgian firm authorised by the National Bank of Belgium under number 0487, with a registered head office at 7 Boulevard du Régent, 1000 Brussels. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Inter Partner Assistance S.A. is registered in England with its registered address at 106-118 Station Road, Redhill, RH1 1PR (UK branch registration number: BR000947). Inter Partner Assistance S.A. has a share capital of EUR 130,702,613.