- 0343 658 0325
9am - 5pm, Monday - Friday
We’re unable to provide new travel insurance policies at the moment.
For customers with live policies or customers wishing to make a claim on an expired policy, please note this does not affect your ability to make a claim under your current or expired policy for any incident that occurred while it’s active. If you need to access your documents, contact us or make a claim, please see the relevant pages.
If we have invited you to a renew a policy with us, please contact us over the phone for further assistance.
Your Co-op Travel
c/o ROCK Insurance Group
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ
For 24/7 emergency medical assistance please call: 02045 179 880 or +44 (0) 2045 179 880
To make a travel claim please call 02045 179 880
Monday to Friday: 09:00 – 17:00
For 24/7 emergency medical assistance please call: 02045 179 880 or +44 (0) 2045 179 880
To make a travel claim please call 02045 179 880
Monday to Friday: 09:00 – 17:00
If you have purchased a policy with gadget cover and need to make a claim please call 03300 531 837
Monday to Friday: 08:00 – 17:30
Saturday: 08:00 – 17:30
To make a travel claim please contact the claims department on 01420 259 049 or submit a claim online at Reactive Claims
Your Co-op Travel Insurance always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:
Your Co-op Travel
The Compliance Manager
Rock Insurance Group
135 High Street
Crawley
RH10 1DQ
Email: midcountiescoop@rockinsurance.com
Complaints Team
AXA Partners
The Quadrangle
106-118 Station Road
Redhill
RH1 1PR
Phone us: 02045 179 880
We will do our very best to resolve any difficulty you experience, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4 567
Fax: 020 7964 1001
Email: enquiries@financial-ombudsman.org.uk