Travel Insurance

Travel Insurance

0343 658 0325

Call us: Monday - Friday: 8am - 7pm
Saturday: 9am - 5pm

Contact us


What to do in the event of a medical emergency:

Please phone 00 44 (0) 343 658 0342 or 00 44 (0) 1293 652842 and quote your policy number.

What to do in the event of a claim:

Contact Reactive Claims calling 01420 383067 or email info@reactiveclaims.com.

For all queries that are not of a claims and assistance nature please contact us:

E: Co-operative Travel Insurance
T: 0343 658 0325
(Mon - Fri 8am - 7pm, Sat 9am - 5pm)

Or write to us at:

Co-operative Travel Insurance Customer Services Department
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.

Your right to complain

Co-operative Travel Insurance try to ensure you receive a high standard of service. However, if you are not satisfied with the service in the first instance please write to the above address.

We will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review. The Financial Ombudsman Service's address is:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0800 023 4 567

Email: enquiries@financial-ombudsman.org.uk